Build a 5-star customer experience with AI

Thursday 25th July

Baker McKenzie, London

By 2025 an estimated 95% of customer interactions will be supported by AI. Attend this session to learn more about how AI can boost your customer experience.

Register Join as a guest

What is a DLF event

The Digital Leadership Forum is a membership community of innovative digital leaders from leading brands including Barclays, Unilever, Shell, Lloyds Banking Group, Pfizer, GSK and PwC. Each month we host interactive knowledge-sharing sessions for our members where you can share experiences and gain fresh insights to drive your digital transformation strategies.

About the event

By 2025 an estimated 95% of customer interactions will be supported by AI. Attend this session to learn more about how AI can boost your customer experience.

  • Hear case studies on how to use AI to drive a hyper-personalised customer experience
  • Learn about the future of chatbots and virtual assistants and the latest developments in natural language interaction
  • Learn more about the data privacy and compliance considerations of using AI technologies

Agenda

Speakers and round table leaders

Diogo Coutinho

Diogo Coutinho

Product Lead

Shell International Ltd

Katie King

Katie King

Keynote Speaker on AI

Darren Ford

Darren Ford

VP Global Customer Services

Artificial Solutions

Joanna de Fonseka

Joanna de Fonseka

Senior Associate

Baker McKenzie

Chiro Chakraborty

Chiro Chakraborty

Head of Digital Customer Experience / Digital Product Management

Barclays

Neil Streete

Neil Streete

Head of Product Delivery

re:infer

Steven Snaith

Steven Snaith

Partner

RSM UK

See all events