ABOUT

Companies like Amazon and Apple deliver a simple, immediate and individualised customer experience. How could you do the same?

Attend this session to

  • Hear how to create a frictionless customer experience across digital touch points 
  • Hear how to improve customer experience with chatbots and AI-powered virtual assistants
  • Discuss how to leverage analytics to improve customer experience
  • Hear how to design customer-led experiences 
  • Explore how to increase loyalty through personalisation 

Agenda | Attendee List

The session is followed by a diversity and inclusion workshop on 'How to beat impostor syndrome?' You will automatically be registered for both sessions so we hope you can stay on.

Speakers

Alberta Soranzo

Alberta Soranzo

End-to-End Service Design & Systems Thinking Director
Lloyds Banking Group

Nina Jones

Nina Jones

Former Director of Customer Experience
Microsoft and Jaguar Land Rover

Matt Hooper

Matt Hooper

CMO
imi mobile

Alex Henry



Lloyds Banking Group
125 London Wall,
London,
EC2Y 5AS

Register

Register

We offer a limited number of guest passes for each session exclusively for senior professionals looking to join our membership community. 

Please complete your details to come and experience what we offer.

Please tick if you would like to receive updates on our upcoming events from The Digital Leadership Forum

Event Audience

This session is relevant for everyone working in the digital space. We regularly welcome attendees from director to exec level in the following roles: Digital / Marketing / Communications / Social Media  / Data / Insights / Innovation & Transformation / Analysts / Academics and Legal Professionals.