How to transform customer experience

Monday 23rd September

HSBC, London

Your customers are more demanding than ever. With customer interactions being compared not only to your competitors but to the standards of tech giants such as Apple and Amazon, how can you keep up?

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What is a DLF event

The Digital Leadership Forum is a membership community of innovative digital leaders from leading brands including Barclays, Unilever, Shell, Lloyds Banking Group, Pfizer, GSK and PwC. Each month we host interactive knowledge-sharing sessions for our members where you can share experiences and gain fresh insights to drive your digital transformation strategies.

About the event

Your customers are more demanding than ever. With customer interactions being compared not only to your competitors but to the standards of tech giants such as Apple and Amazon, how can you keep up?

Attend this session to:

  • Hear case studies from our members on transforming customer experience
  • Learn how to create a frictionless customer experience across digital touch points 
  • Discuss how to leverage analytics to improve customer experience
  • Explore the role of design-led thinking in creating customer-centric products and services
  • Hear how AI and automation can boost your customer experience 

Speakers and round table leaders

Donata Peksa

Donata Peksa

Senior Customer Strategy Manager

HSBC

Vinay Parmar

Vinay Parmar

UK Customer and Digital Experience Director

National Express

Victoria Peppiatt

Victoria Peppiatt

Co-Founder and Chief Operating Officer

Phrasee

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